Please read through our list of frequently asked questions below. If you are experiencing a technical issue or would like to know answers to specific questions, they will most likely appear in this list. If you still can't find the answer to your question you can use the contact details in the right sidebar of this page and we'll get back to you with an answer as soon as possible.

Please note: We encourage you to gather as much information about your query or question before submitting your support query via email. This enables our technical staff to diagnose your issue and resolve it as soon as possible. Please use the email details as the primary form of support before calling our support hotline. Our support hotline is open weekdays 9am - 5pm and is charged at standard mobile rates.

Frequently Asked Questions

TABLE OF CONTENTS

My Account

1. I tried to sign up but did not receive an sms
2. I can't remember my password

Purchasing Videos

1. I purchased a video but have not received it
2. How long will my purchase be available in My Downloads?
3. I live outside South Africa. Can I still purchase videos on the site?

Subscriptions

1. I did not receive my subscription
2. How do I unsubscribe from a subscription?

Handset Compatibility

1. Can my mobile phone play videos?
2. I downloaded a video, but my phone gives me an error when I try to play it
3. Do I need to install anything to view videos on my mobile?

Browsing Infinit.mobi

1. Will I be charged to browse infinit.mobi?
2. Will I be charged for bandwidth used to download videos?

Enabling Mobile Browsing

1. How do I set it up GPRS / 3G on Vodacom?
2. How do I set it up GPRS / 3G on MTN?
3. How do I set it up GPRS / 3G on Cell C?
4. How do I set it up GPRS / 3G on Virgin mobile?

Feedback

1. I would like to give you feedback on infinit.mobi

Content Providers

1. I would like to discuss business opportunities with infinit.mobi

Advertisers

1. I would like to discuss advertising opportunities on infinit.mobi

ANSWERS

I tried to sign up but did not receive an SMS

Please make sure that you entered in your number correctly e.g 0829999999

I can't remember my password

Please click on this link via your mobile browser [ ] to reset your password.

I purchased a video but have not received it

Your video will be available in the 'My Downloads' link within a few minutes of purchase.

How long will my purchase be available in My Downloads?

Your download will be available for 30 days for download, and you will be able to download it a limited number of times.

I live outside South Africa. Can I still purchase videos on the site?

At this time, the service is currently only available for South African users. If you would like to be notified when we can support your country, please let us know via the contact form.

I did not receive my subscription

Please check the 'My Downloads' section to see all your available subscription downloads. Remember, subscription delivery times may vary depending on your chosen subscription and could be daily or weekly.

How do I unsubscribe from a subscription?

You are able to unsubscribe to the subscription at any time via the unsubscribe link in your 'My Subscriptions' page under 'My Account'.

Can my mobile phone play videos?

If we think your mobile phone can play videos, video download options will be made available to you on the service. 

I downloaded a video, but my phone gives me an error when I try to play it

Please contact us on 076 778 1889 or use our contact form with the content item you purchased, as well as your phone's model number.If you provide us with as much information as possible, we'll be able to assist you quickly and efficiently.

Do I need to install anything to view videos on my mobile?

No, videos will be played in the built-in media player on your mobile.

Will I be charged to browse infinit.mobi?

While it is free to browse the site, your service provider may charge you for the data that is used.

Will I be charged for bandwidth used to download videos?

Your cellular provider may charge you for bandwidth usage. Please contact your provider to find out the applicable costs.

How do I set it up GPRS / 3G on Vodacom?

• Dial *111#
• Select option 5 (phone settings) from the menu that follows. (Answer -> 5 -> send)
• Select option 1 to choose your phone make and model from a list, or option 2 to have Vodacom identify the phone for you.
• In both cases, simply follow the steps provided to get the WAP settings sent to your phone.
• If any of the abovementioned steps fail, simply retry.
• Still having trouble? Call Vodacom's call centre on 111 from your Vodacom cellphone or 082 111 from another phone. Alternatively visit a Vodacom outlet near you.

How do I set it up GPRS / 3G on MTN?

• Dial *123#
• Select option 1 (phone setup) from the menu that follows. (Answer -> 1 -> send)
• Select option 3 (WAP).
• Connection settings will be sent to your phone; save these settings.
• If any of the abovementioned steps fail, simply retry.
• Still having trouble? Call MTN's call centre; dial 808 (contract) or 173 (pay as you go) from your cell phone. Alternatively, visit an MTN outlet near you.

How do I set it up GPRS / 3G on Cell C?

• Dial *147#
• Connection settings will be sent to your phone; save these settings. If a password is requested enter 0000
• Still having trouble? Call Cell C's call centre on 140 or visit a Cell C outlet near you.

How do I set it up GPRS / 3G on Virgin Mobile?

• When you first insert your Virgin Mobile SIM into your phone you'll receive an SMS asking you if you would like to accept Virgin Settings.
• If you reply YES, your settings for MMS and WAP can be automatically downloaded and installed on your phone.
• Do the following to manually request MMS and WAP settings:
• Go to the 'Virgin Mobile' menu which you will find on either the main menu or applications menu of your mobile.
• Select 'Virgin Settings' and reply YES when asked if you'd like to download them.

I would like to give you feedback on infinit.mobi

We welcome your feedback! Please use our contact form. We read everything and value any form of feedback or constructive criticism.

I would like to discuss business opportunities with infinit.mobi

Great! Please use our contact form to arrange a meeting.

I would like to discuss advertising opportunities on infinit.mobi

Please use our contact form to arrange a meeting.